At Mysticpurple, brought to you by Brin Innovation, we aim to make your shopping journey smooth and hassle-free. We understand that plans can change or your style might take a different turn, so we’ve kept our cancellation process simple and easy.
If your order hasn’t been shipped yet or it’s still within 24 hours of placing it, you can go ahead and cancel it. Just send an email to our support team, and we’ll take care of the rest.
Once we confirm your cancellation, we’ll process a full refund to your original payment method. It usually takes about 5 to 7 business days for the refund to reflect in your account.
If the order is already on its way, we won’t be able to cancel it. But no worries—you can still return it once it’s delivered. Just follow our Return and Refund Policy, and we’ll guide you through the process.
Once an order is confirmed, we’re unable to make changes to the items or the shipping address. If you need to update any details, the best option is to cancel the order (if it's still eligible) and place a new one with the correct information.
Our support team is always here to help. If you want to cancel an order or have any questions, feel free to reach out at:
brininnovation@gmail.com
Thank you for choosing Mysticpurple. We’re here to help, every step of the way.