At Mysticpurple, powered by Brin Innovation, your satisfaction is our priority. We want every shopping experience with us to feel effortless. This Return and Refund Policy explains how we handle returns, refunds, and what you can expect if something isn’t quite right with your order.
Throughout this policy, “we,” “us,” and “our” refer to Brin Innovation, while “you” and “your” refer to you, our valued customer. By making a purchase on our website, you agree to the terms outlined here.
When Can You Return an Item
We accept returns of the item:
Is unused, unwashed, and in original condition
Step 1: Send a Request
Email us at brininnovation@gmail.com with your Order ID and the reason for your return.
Step 2: Attach Photos
If the item is defective, damaged, or incorrect, include clear photos to help us review the issue quickly.
Step 3: Wait for Instructions
Once we review your request, we will share the return process and steps to follow. Returns that do not follow the guidelines may be declined.
Once your return reaches us, our team will inspect it to make sure it meets all return conditions. You will be informed whether your refund is approved or declined.
If approved, we will process your refund to the original payment method within 5 to 7 business days. You will also receive a confirmation email once the refund is completed.
If the returned item only meets some of the return conditions (such as missing packaging or slight wear), we may issue a partial refund based on the situation.
If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of receiving the package. Include clear photos or a short video of the issue so we can resolve it quickly.
We are always here for you. If you have questions or need support with your return or refund, you can reach us at:
brininnovation@gmail.com
Thank you for choosing Mysticpurple. We truly appreciate your trust in us and will always do our best to make sure your experience is smooth and satisfying.